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Netmagic Remote Infrastructure Management Services are brought to you by highly skilled engineers operating in a highly secure state-of- the-art 24x7x365 Network Operations Center equipped with the best monitoring and automation technology; and ITIL certified processes. With over 10 years of operations expertise running 5 state-of-the-art datacenters hosting 600+ global customers and monitoring & managing over 6000 devices, we have developed a highly effective service delivery framework consisting of the best people, processes, technology, and NOC infrastructure for IT infrastructure and operations management.



People

We employ over 300 L0, L1, L2, L3 engineers with specialized expertise in all aspects of infrastructure management including network management, storage management, security management, application management, NOC management, and virtual infrastructure management. Because infrastructure management is our core business, we are able to attract and retain the best talent in the industry and make it available to you.

Process

We follow well-defined processes and procedures based on our ISO27001 certification to consistently deliver on predefined SLAs. We develop standardized run books for problem resolution, as well as notification and escalation processes in collaboration with you, which are followed consistently and completely to provide you a high level of visibility into infrastructure operations. All our processes are well documented and standards compliant.


Well-defined processes, SLAs, runbook and operations manuals combine with standardized notification and escalation processes to give you consistently high service levels.

Technology

In addition to our own state-of-the-art Netmagic Business Support System (NBSS) and Netmagic Monitoring System (NMS), we employ cutting edge industry technology and management interfaces to monitor and manage your infrastructure, as well as diagnose problems. With our high level of expertise as well as large customer base, we are able to leverage these tools in a cost-effective manner. And since we regularly upgrade and update our technology and integrate updated versions of third-party tools into our management platform, you can be assured that you have the latest technology working for you, without having to invest in keeping abreast of the latest version of every tool and technology.

NOC Infrastructure

Netmagic offers Remote Infrastructure Monitoring & Management solutions in either a shared NOC or a dedicated NOC model according to your needs. Customers choose the Shared NOC service for rapid setup, provisioning and implementation of Netmagic’s RIMM solution. A Shared NOC is staffed with engineers with diverse skill levels and knowledge of heterogeneous platforms that enables the customer to reap the benefits of breadth without incurring the cost associated with engaging engineer with specific skills. Netmagic deploys a standard set of processes and technology for customers who subscribe to the Shared NOC service that helps deliver a stricter SLA. Customer can get started with minimal cost and can scale on demand which gives them tremendous flexibility to handle changes in their business. In an Shared NOC situation, the customer gets the benefit of common knowledge that is leveraged across multiple engagements.

Customers choose the Dedicated NOC service for a customized implementation to extend their IT operations team get ultimate coverage flexibility in all areas of people, process and tools. A Dedicated NOC service comprises of a dedicated team of engineers and a project management team that follows customer’s standard operating procedures and blends with Netmagic’s best practices. It also provide the customer better control over the tasks, activities and escalations that the team performs. Many a times the decision is also driven by infrastructure security and performance requirements or for supporting special application environments. In most Dedicated NOC scenarios the Netmagic team is trained by the customer. Netmagic tracks and reports customer specific KPIs in a dedicated NOC environment.