Netmagic offers management, monitoring, security, and compliance services for your network, servers, storage, OS, application infrastructure, and custom applications. We can staff and operate your service desk, problem management, change management, patch management, and incident management; under a shared or dedicated NOC model. Whether your need is for specific specialized skills or extended hours of service to supplement your in-house expertise, we customize our offerings for you. View customized operations dashboards, deep dive into how your infrastructure is performing, as well as submit and track trouble tickets through your Netmagic portal; or integrate the data into your existing operations console.
InfraAudit: InfraAudit delivers to the customers a set of recommendations on infrastructure gaps that may be impacting their service quality and security. It determines the status of your current infrastructure, identifies potential performance, availability, security and compliance issues; and suggests fixes while lowering cost of ongoing operations.click here
InfraMonitor: InfraMonitor is an easy-to-deploy advanced monitoring service that provides availability, performance data, automated root cause analysis and alerts with escalation all through a console for various layers your infrastructure. click here
InfraInsight: InfraInsight is a comprehensive monitoring and troubleshooting solution that supplements automated monitoring and root cause analysis with human skills to further analyzes the fault or performance issue and quickly recommends fixes/solutions. click here
InfraManage: InfraManage delivers peace of mind for you by providing 24x7 operations support for your IT Infrastructure, leveraging Netmagic skill sets. It offers end-to-end management covering configuration / change management, fault management, performance management and security management across the spectrum of network, servers, OS, databases, and select applications. click here
InfraManage
InfraInsight
InfraMonitor
24x7x365 Coverage from World Class Network Operations Center (NOC)
Scheduled Reporting on Key Performance Indicators (KPIs)
Customized Alerting, Notification and Escalation
Incident Management
Shared or Dedicated Network Operations Center
Industry Standards-Based Run Book and Operational Manuals
Detailed Transition Plan and Knowledge Transfer
Technology Framework of Best of Breed Monitoring Tools
Consolidated /Integrated Dashboard and Customer Portal
Automated Event Correlation and Root Cause Analysis
Problem Management
Human Analysis of Alerts and Recommendations to Fix Problems
Provisioning and Administration
Change and Configuration Management
Recommendations, Best Practices and Roadmap Planning
