As businesses grow, IT infrastructure must scale to support and fuel growth. With the continuous evolution of the business landscape, IT is often under pressure to scale infrastructure ‘just-in-time’ to deliver relevant business value and service levels. While the ability of IT to do this has increased tremendously over the last few years, but has impacted their ability to plan future infrastructure needs and create a stable infrastructure roadmap.
Infrastructure complexity has many dimensions:
Growing number of servers, network devices, databases, and OS platforms to be supported
Growing number of locations, more distributed infrastructure, increasing virtualization
Growing number of applications and services, more legacy systems to deal with
Growing number of users, more mobile users
Increasingly stringent compliance mandates
Growing number of vendors to liaise with
All this complexity is driving up the cost of maintaining and operating the infrastructure exponentially.
Finding skilled manpower to manage each aspect of a complex infrastructure is not only difficult but at times cost-prohibitive. When organizations try to manage with limited resources, the result is often constant firefighting, lengthy troubleshooting processes, brittle service quality, and a poor quality of life for the IT staff.
Leading organizations around the globe are addressing the problems of managing complex IT infrastructures by partnering with companies like Netmagic. Netmagic offers Remote Infrastructure Monitoring and Management (RIMM) solutions that take on the task of maintaining, monitoring, and operating your existing IT infrastructure, wherever in the world it may be; to enable you to:
Maximize uptime and increase operational efficiency
Deliver the strict SLAs promised to your end customer
Quickly respond to business needs and user expectations in a timely and cost effectively manner
Access diverse expertise on a 24x7 basis across heterogeneous environments
Increase performance and security of mission-critical IT infrastructure
Because we do this for a large number of customers, we can provide the experience and the expertise you
need to bring your complexity under control, and free up your resources to focus on your company’s core
business and initiatives.
Remote Infrastructure Management Services
SAVE 25% OF YOUR IT INFRASTRUCTURE BUDGET
This example, showing significant savings from outsourcing IT infrastructure management, is from a joint McKinsey - NASSCOM study and is derived from vendor and customer interviews, and McKinsey analysis.
RIMM Offerings
Netmagic offers management, monitoring, security, and compliance services for your network, servers, storage, OS, application infrastructure, and custom applications. We can staff and operate your service desk, problem management, change management, patch management, and incident management; under a shared or dedicated NOC model. Whether your need is for specific specialized skills or extended hours of service to supplement your in-house expertise, we customize our offerings for you. View customized operations dashboards, deep dive into how your infrastructure is performing, as well as submit and track trouble tickets through your Netmagic portal; or integrate the data into your existing operations console.
InfraAudit: InfraAudit delivers to the customers a set of recommendations on infrastructure gaps that may be impacting their service quality and security. It determines the status of your current infrastructure, identifies potential performance, availability, security and compliance issues; and suggests fixes while lowering cost of ongoing operations.click here
InfraManage: InfraManage delivers peace of mind for you by providing 24x7 operations support for your IT Infrastructure, leveraging Netmagic skill sets. It offers end-to-end management covering configuration / change management, fault management, performance management and security management across the spectrum of network, servers, OS, databases, and select applications.click here
InfraInsight: InfraInsight is a comprehensive monitoring and troubleshooting solution that supplements automated monitoring and root cause analysis with human skills to further analyzes the fault or performance issue and quickly recommends fixes/solutions.click here
InfraMonitor: InfraMonitor is an easy-to-deploy advanced monitoring service that provides availability, performance data, automated root cause analysis and alerts with escalation all through a console for various layers your infrastructure. click here
Service Delivery Framework
"Netmagic’s Remote Infrastructure Management Services are brought to you by highly skilled engineers operating in a highly secure state-of- the-art 24x7x365 Network Operations Center equipped with the best monitoring and automation technology; and ITIL certified.
With over 10 years of operations expertise running 5 state-of-the-art datacenters hosting 600+ global customers and monitoring & managing over 6000 devices, we have developed a highly effective service delivery framework consisting of the best people, processes, technology, and NOC infrastructure for IT infrastructure and operations management.
