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InfraManage |
InfraInsight |
InfraMonitor |
| 24x7x365 Coverage from World Class Network Operations Center (NOC) |
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| Scheduled Reporting on Key Performance Indicators (KPIs) |
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| Customized Alerting, Notification and Escalation |
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| Incident Management |
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| Shared or Dedicated Network Operations Center |
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| Industry Standards-Based Run Book and Operational Manuals |
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| Detailed Transition Plan and Knowledge Transfer |
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| Technology Framework of Best of Breed Monitoring Tools |
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| Consolidated /Integrated Dashboard and Customer Portal |
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| Automated Event Correlation and Root Cause Analysis |
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| Problem Management |
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| Human Analysis of Alerts and Recommendations to Fix Problems |
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| Provisioning and Administration |
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| Change and Configuration Management |
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| Recommendations, Best Practices and Roadmap Planning |
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| Proactive Fault and Performance Management |
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